Terms and Conditions deluxewin – Official Platform Guidelines

1 Definitions & General Terms

In this Terms and Conditions document, references to "deluxewin", "we", "the company" or "the platform" refer to the entity operating the website and services under the deluxewin brand at https://deluxewin.win. "Player", "member", "you" or "user" refers to any individual who registers, browses or uses deluxewin services.

"Services" covers all online casino games, sports betting, live games, mobile app, bonus system, and any other features provided by the deluxewin platform. "Account" refers to the personal profile registered by a player to access our services.

"Playable Balance" refers to the amount in your account available for gameplay. "Withdrawable Balance" refers to funds that have met all wagering requirements and can be transferred out of your account. The distinction between these two balances is important, and players are advised to understand it before making any withdrawal.

• All monetary amounts on the platform are in Malaysian Ringgit (MYR) unless otherwise stated.
• All times referenced on the platform are in Malaysia Time (MYT, UTC+8).
• These Terms and Conditions constitute a legally binding agreement between the player and deluxewin.
• In the event of a conflict between the Malay and English versions of this document, the Malay version shall prevail.

2 Eligibility & Account Registration

To register and use deluxewin services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration.
• Being the individual who is registering personally and not on behalf of any third party.
• Not be on any self-exclusion list or subject to any active restriction imposed by any authority or by deluxewin itself.
• Having the legal capacity to enter into a binding agreement.
• Not have been previously banned from using deluxewin services.

Each individual is only permitted to have one active account at any one time. Registering multiple accounts — whether using the same name, the same bank details, the same phone number, or the same IP address — is strictly prohibited and may result in all associated accounts being frozen.

During registration, you are required to provide truthful, accurate, and current information. deluxewin reserves the right to request proof of identity at any time. Providing false information is a serious breach of these terms and may result in account termination and forfeiture of balances.

3 Account Verification (KYC)

Deluxewin conducts a Know Your Customer (KYC) process as part of our commitment to platform security and compliance with Anti-Money Laundering (AML) policy. KYC verification is mandatory before your first withdrawal is processed.

Documents required for account verification include:

• A copy of a valid Malaysian Identity Card (MyKad) or passport — front and back.
• Proof of current residential address such as a utility bill, bank statement or official letter issued within the last 3 months.
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your e-wallet account or bank statement).

All documents submitted to deluxewin are handled with the highest level of confidentiality and used solely for verification purposes. Your information will not be shared with any third party without your consent, except where required by law.

Deluxewin reserves the right to request additional documents or conduct further checks if any inconsistencies are found in the information provided. Withdrawals may be delayed until the KYC process is fully completed.

4 Deposits & Withdrawals

Deluxewin supports a wide range of popular deposit and withdrawal methods in Malaysia, including online bank transfers, e-wallets and instant payment methods. All financial transactions are processed using high-level encryption to keep your funds secure.

Deposit Policy:

• The minimum deposit is MYR 10 or the amount stated on the platform's deposit page.
• Deposits are typically credited to your account within seconds of payment confirmation.
• Deluxewin does not charge any processing fees for deposits; however, your payment provider may apply their own charges.
• Deposited funds may only be used for gaming purposes within the deluxewin platform.

Withdrawal Policy:

• The minimum withdrawal is MYR 30 or the amount stated on the platform's withdrawal page.
• Withdrawals are processed to the same payment method used for the deposit (source-of-funds policy).
• Most withdrawals are processed within 3–5 minutes. Withdrawals requiring additional review may take up to 24 hours.
• VIP members enjoy higher withdrawal limits and priority processing.
• Deluxewin reserves the right to suspend withdrawals subject to security checks or KYC compliance review.

5 Bonuses & Promotions

Deluxewin offers a variety of bonuses and promotions to new and existing members. All bonus offers are subject to specific terms and conditions stated alongside each promotion. Players are advised to read the bonus terms carefully before accepting.

General Bonus Terms:

• Each bonus carries a wagering requirement that must be fulfilled before the bonus balance can be withdrawn.
• Wagering requirements are stated as a multiple of the bonus amount — for example, 30x means you must wager 30 times the value of the bonus received.
• Only one welcome bonus is permitted per new player. Attempting to claim the welcome bonus more than once through multiple account registrations constitutes bonus fraud.
• Deluxewin reserves the right to cancel bonuses and associated winnings if bonus abuse is suspected.
• Some games may be excluded from wagering requirement contributions. The list of excluded games is stated in the relevant promotion's terms.
• Bonuses have an expiry period. Unused bonuses or unfulfilled wagering requirements within the specified period will expire automatically.

Deluxewin reserves the right to modify, suspend or terminate any promotion at any time. Abuse of the bonus system, including the use of clearly low-risk hedging betting strategies intended to artificially fulfil wagering requirements, is prohibited.

6 Game Rules

All games available on the deluxewin platform use a Random Number Generator (RNG) independently audited by eCOGRA and iTech Labs. This ensures every game outcome is completely random, fair, and free from any manipulation.

• All game results are final once a game session ends. Any dispute regarding a game outcome must be submitted within 24 hours.
• In the event of a technical disruption during a game session, deluxewin will use system records to determine the valid outcome. If the outcome cannot be determined, the bet will be refunded.
• The use of automated software, bots, or any tool that provides an unfair advantage in games is strictly prohibited.
• Minimum and maximum betting limits for each game or table are displayed within the respective game interface.
• The return-to-player (RTP) rate for each game can be found in the game information provided within the platform.

For Live Casino games, players are required to show respect toward dealers and other players. Any disrespectful, disruptive or threatening behaviour through the live chat feature may result in removal from the table or account suspension.

7 Prohibitions & Misconduct

Deluxewin has a zero-tolerance policy toward fraud, manipulation and any form of misconduct that undermines the integrity of the platform or other players. The following actions are strictly prohibited:

• Registering more than one account on the platform.
• Providing false personal information or using another person's identity during registration or KYC verification.
• Using any software or method to hack, compromise, or manipulate the platform's systems.
• Collaborating with other players to exploit games or the bonus system (collusion).
• Conducting money laundering through deposit and withdrawal activities on the platform.
• Using a credit card or bank account that does not belong to you for transactions on the platform.
• Abusing cashback policies or deposit bonuses multiple times through unauthorised methods.
• Filing unjustified chargebacks through your bank or payment provider.

8 Account Closure & Suspension

Players may close their account at any time by contacting the deluxewin customer support team. Prior to closure, all eligible balances must be withdrawn in accordance with the applicable withdrawal policy.

Deluxewin reserves the right to suspend or close any account in the following situations:

• Violation of any Terms and Conditions stated in this document.
• Suspicion of fraud, money laundering, or other illegal activity.
• Failure to submit the requested KYC documents within the specified timeframe.
• Instructions from legal authorities or regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months.

For inactive accounts, deluxewin reserves the right to impose a monthly administration fee after 12 months of inactivity. This fee will be deducted directly from the account balance. A notice will be sent to the registered email address before any fee is charged.

9 Data Protection & Privacy

Deluxewin is committed to protecting the personal information of all members. The collection, processing and storage of your personal data is carried out in accordance with our comprehensive Privacy Policy, which can be read in full on the Privacy Policy.

In summary, we collect information you provide during registration and KYC, platform usage data, and financial transaction information. This data is used to deliver our services, process transactions, meet legal compliance requirements, and improve the user experience.

• All data is encrypted using 256-bit SSL encryption during transmission.
• Data is stored on secure servers with strict access controls.
• You have the right to request access, correction or deletion of your personal data, subject to legal compliance requirements.
• Deluxewin will not sell your personal information to third parties for marketing purposes.

10 Liability Limit

Deluxewin provides its gaming platform on an "as-is" basis. While we strive to keep the platform running smoothly and without interruption, we do not guarantee that the service will always be available free of technical disruptions.

To the extent permitted by Malaysian law, deluxewin is not liable for:

• Indirect, consequential, or punitive losses arising from the use of the platform.
• Service disruptions due to system maintenance, third-party infrastructure failures or events beyond our control (force majeure).
• Losses resulting from unauthorised third-party use of your account if you fail to keep your login credentials secure.
• Unsatisfactory game results, given that all games are based on fair random chance.

Deluxewin's maximum liability for any claim will not exceed the total amount you have deposited in the 30 days prior to the claim being submitted.

11 Responsible Gaming

Deluxewin deeply values the well-being of our players. Gaming should be an enjoyable form of entertainment, not a source of stress or financial difficulty. We provide a range of self-control tools to help players manage their gaming habits in a healthier way.

• Deposit Limit: Set daily, weekly, or monthly deposit limits that suit your budget.
• Loss Limit: Set a maximum amount you are willing to lose within a given period.
• Session Limit: Set a daily playtime limit to prevent excessive use.
• Game Break: Take a temporary break from the platform for 24 hours to 6 weeks.
• Self-Exclusion: Self-exclude permanently or for a set period whenever you feel it is necessary.

For more information on these tools and support resources, visit our Responsible Gaming page. Our support team is also available to assist you with any responsible gaming concerns at any time via live chat.

12 Terms Amendments & Governing Law

Deluxewin reserves the right to amend, update or replace any part of these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will always be available on this page with a clear update date.

It is the player's responsibility to check this page regularly to ensure they remain compliant with the latest terms. Continued use of the platform after any amendment takes effect constitutes acceptance of the revised terms.

For material and significant amendments, deluxewin will endeavour to notify players via their registered email or in-platform notification at least 7 days before the changes take effect, except where immediate amendments are required for security or legal compliance reasons.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising in connection with these terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute will be referred to binding arbitration under procedures established by deluxewin.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a competent court, that provision will be deemed severable from the rest of the terms, and the remaining provisions will continue in full force and effect.